FAQ

Buying at Theodora is very simple. Our products are divided into categories in the main menu (clothing, tableware, decor, furniture, accessories and gifts), in each of them is a group of products that when clicking, you can view the details, measurements, photos and descriptions.

To buy, you put the desired product on the cart, click buy and indicate the desired quantity.

If your purchase is a gift, just click on the Gift Pack option, below your registration.

In case of doubt, talk to us at customercare@theodorahome.co

Yes, all your personal and payment data is confidential and kept confidential, you can be sure that they are only used to process orders placed.

Every transaction involving payment will be encrypted with SSL technology (Secure Socket Layer) . When you fill in the data and send us, it is encrypted.

Our deliveries are made throughout Brazil, quickly and safely.

Delivery and value may vary according to the city and the type of freight chosen at the time of purchase.

The average delivery time from the confirmation of the payment of the order by the card administrator or confirmation in case of bank deposit or ticket, will depend on the distance of region to the country store.

We accept credit cards Visa , MasterCard , Diners and amex and transfer .

Purchases can be paid in up to 6 times without interest on credit cards as determined in the Terms of Service .

Yes, and the freight of the first exchange is on our own, in these cases send one and mail to customercare@theodorahome.co to request The exchange or return of your order, we will schedule the product collection at the address chosen for delivery.

The deadline for exchange is up to 7 business days after the date of receipt of the product.

Your purchases will be delivered to safe and sealed boxes, the products are carefully packed to arrive with perfect condition in your home.

If your order is for gift just click on gift and we will send it in special gift packaging. If you wish, you can also write a card through the site, which will be printed and delivered attached to the packaging.

To follow your order is just click on my order and know where it is, or you can contact us at atendimento@theodorahome.com.br

To learn more about our releases and promotions you can enter your and mail in "Subscribe to our Newsletter" "at the footer of the page.

You can also access our networks and follow us at Facebook and follow us on Instagram from Theodora Home.

All products sold in our Kitchen category have technical assistance service, through the following contact SAC 3003-9030 | E-mail: suporteast@mcassab.com.br