Terms of Service

Thank you so much for visiting, accessing and using Theodora Home website, based in the city of São Paulo, State of São Paulo, Avenida Abrahão Gonçalves Braga, 412, Room 01, Vila Liviero, registered with the CNPJ under No. 26.751 .132/0001-49.

These terms and conditions of use ("Terms") have as its main purpose to regulate the general conditions of access and use of our website by its users ("users" or "you"), in particular, its features, features and services offered ( the services"). These terms are applicable to any and anyone who uses our website www.theodorahome.co

Acceptance of these General Terms and Conditions is indispensable to the use of the site and services provided by Theodora Home. You should read, make sure you have understood and accept all provisions established under the terms and conditions and privacy policy, so that your registration as a user of Theodora Home will be successful.

If you do not agree with these terms, please do not continue to use our website. However, we kindly ask for Theodora Home about its eventual disagreement so that we can use its foundations to evaluate the future review of these terms.

These terms are based on Theodora Home's Privacy and Data Protection Policy ("Politics"), published on October 20, 2021, which incorporates the requirements set out in the General Data Protection Law (LGPD), here .

The features, features, and tools available on our website can be changed or discontinued at the unique discretion of Theodora Home.

1. Our website is a décor and table e-commerce set, and users can purchase through our website, various products.
2. In addition to the digital platform and e-commerce, the site has editorials and videos created weekly.

1. In general, access to Theodora Home's website is free for all users and does not require prior registration or registration.
2. As long as, to purchase any product or service offered on our site, you need to register. This registration will be made through the manual completion of the form available on the site by the user himself or by linking to the existing account of social networks.
3. To register or purchase any product, the user must provide certain personal information, such as: full name, date of birth, gender, CPF, address, telephone, email, cell phone and profession, card number , name of the card holder, expiration date and CVV number (credit card data is through payment gateway).
4. The information provided at the time of your registration must be true, complete and remain up to date. Theodora Home will not be responsible for any outcome or damage arising from the falseness of your personal information or their non -updating.
5. Registration on the website is free and can be done by people over 18 years old, only.
6. Whenever you understand convenient, the user may change their password and some data from their registration through their own portal resource.
7. The user is not necessary to complete all data, however access to certain features depends on specific information, marked and pointed out on the registration page itself and according to your navigation.
8. Theodora Home can check the veracity of a user's registration data at any time. If it finds it incorrect or untrue data, or if the user smels or refuses to send the required documents, Theodora Home, may block the user's profile, until the irregularity is remedied.
9. The user will access their account through login and password, committing not to inform these data to third parties, being fully responsible for the use that is made of them.

1. As mentioned in the previous item, to make the purchase of any product, the user must have registered on the website.
2. Our products are divided into categories in the main menu, in each is a group of products that when clicking, all the desired product details can be viewed, as well as measurements, photos and descriptions.
3. When making the purchase, the user must be aware of product information, such as description, handling instructions, measurements, warranty, and all information available on each product's page.
4. To make the purchase, you must put the product in the cart, click buy and indicate the desired amount.
5. They are accepted as a form of payment, Visa, Mastercard, Diners and Amex, bank deposit and ticket.

1. Once you have made the purchase, you can follow your order. Just click on the requested menu and will have the information where it is.
2. Our deliveries are made throughout Brazil, quickly and safely.
3. The delivery time and shipping cost may vary according to the city and the type of freight chosen at the time of purchase.
4. The average delivery time for the country's capitals is three business days, from the confirmation of the payment of the order by the card administrator or confirmation in case of bank deposit or ticket, and for the other locations of the country, from one to five business days, depending on the region.
5. Express delivery in the city of São Paulo will be held for confirmed orders until 10am and delivered until 18h of the same day. For express deliveries are considered business days, so requests confirmed on Fridays for express deliveries, will be delivered the following Monday.

1. If you are not satisfied with your purchase, you can exchange or return the product.
2. The freight from the withdrawal of the first exchange will be due to Theodora Home.
3. Exchanges and returns may be made within 7 (seven) business days after the date of receipt of the product.
4. Once you receive the product, the user must communicate our service team through the email atendimento@theodorahome.com.br who wants to make the exchange or return of their order, so that we can schedule the collection at the address chosen for delivery.
5. The user can exchange for the product they want from inventory available.
6. The product must be sent in the original, non -damaged packaging, or safely for transportation, which will be analyzed. If you put the product at risk, the exchange may not be accepted, in this case the product will be resubmitted.
7. The Electronic Invoice (DANFE) or copy of it should track the product.
8. Product conditions for return will be analyzed, as the return has been accepted (defective product, damaged transportation or in disagreement with the order) you can choose to exchange for another product of the site or for the refund of the amount paid.
9. In cases of refund of the amount paid, if the payment was made by credit card, the reversal will occur in up to two invoices of your card. If your purchase has been paid through bank deposit, the amount will be debited to the checking account you indicate, up to 10 business days.
10. If the user receives the product with damaged, open or wet box and this harms the product, your product may be replaced by another identical. If the product is no longer available in stock, the customer gets the value of the product as a credit to use in the store.
11. In case of request for exchange of books purchased at Theodora Home, they can only be exchanged in case of disagreement with the request made, or if it is damaged.
12. Exchanges or returns of custom Made, personalized products, special orders or liquidation products will not be accepted.

1. You declare, recognize and agree that any and all action performed during the use of our website will be of its exclusive and integral responsibility, and should exempt and indemnify Theodora Home of any risks that may run, such as complaints, losses, losses and Damage caused to Theodora Home due to such actions or manifestations.
2. Platform features are presented to users in the way they are available and can undergo constant improvements and updates.
3. Theodora Home enters its efforts to the continuous and permanent availability of Theodorahome. WITH. However, we inform you that it may eventually occur temporary unavailability resulting from necessary maintenance or even generated by reasons of force majeure, such as: natural disasters, failures or collapses in the central communication and access systems or facts of third parties that escape from their sphere of surveillance and responsibility.

1. We respect your personality and privacy rights, and we are now committed to using the information provided through this website as indicated in this Terms of Use and in our Privacy Policy in accordance with applicable legislation.
2. For more information about privacy policy, visit Here .

1. User information, information from our website and access device information can also be accessed, treated, processed, reproduced, edited, translated, charged, unloaded, adapted and incorporated into new systems, applications and software, by third parties duly authorized by Theodora Home, located or headquartered in Brazil or abroad, for the execution of the purposes indicated in the terms of use and the privacy policy.
2. Also, for technical and operational reasons, user information, information from our website and information from the access device may be stored in facilities, datacents and property servers or operated by service providers, located or headquartered in Brazil or outdoor.
3. These service providers are subject to subjects, obligations and duties of confidentiality, confidentiality and protection of the privacy of their data and information, consistent with the provisions of this policy, without prejudice to any other applicable legislation, as a result of its location.

1. To improve your experience by surfing the tool, our website may contain links by referring the user to websites, systems, applications, services and third party products. Link indications on our website do not constitute endorsement or sponsorship of third party services. At no time will Theodora Home be responsible for any errors, failures, irregularities or defects in the provision of third party services.
2. Any complaint or doubt about the user -used third party service on our website should be referred to the third party's own organs/services.

Any image, photography, logo, slogan, sound, brand, text, declaration, drawing, domain name, user interface and color combinations used, incorporated and constant from our website, constitute unique and exclusive intellectual property of Theodora Home or are duly authorized and licensed by third parties. The use, reproduction, distribution, display, in whole or in part, of any intellectual property of Theodora Home by third party, is neither permitted or authorized.

Promotional actions carried out on Theodora Home's website are not applicable to certain products, categories and collections. Below you will find the list of items that are excluded from these actions:

Excluded categories:
    • TH Second Floor
    • TH Artsy
    • TH Design
    • Courses & Meditations
    • Gift Cards
    • Wine Signatures

Excluded marks:
    • Melanie Rahmani
    • Richard Ginori

Excluded collections:
    • Haute Couture

These exclusions apply to all promotions and discount actions, unless otherwise indicated under the specific conditions of each campaign.

Theodora Home reserves the right to modify the conditions of promotions and exclusions at any time, whenever necessary.

Theodora Home uses and adopts proper and appropriate and appropriate security and prevention procedures, techniques, mechanisms and procedures to ensure proper protection, including in its transmission, through encryption tools, against eventual security incidents, occurrences or suspicions of accesses, Uses, alterations, appropriation and non-authorized destruction by third parties, subject to compromising or threatening the integrity, confidentiality, authenticity and availability of collected information.

It is elected, to resolve any doubts and resolve the conflicts arising from this contract, the São Paulo District Court, State of São Paulo, with resignation to any other, however privileged it may be.

These terms may be reviewed and updated from time to time by Theodora Home. All and all revisions and updates will only be valid and will be in force at the time of its publication on our website, of which the user will be informed.

If you have any question regarding these Terms and Conditions of Use, or even update, change, correct or eliminate any information, Theodora Home offers channels for direct communication with users by calling (11) 99788-9172 | WhatsApp (11) 97158-5244 or by the Contact us of the site or by email: customercare@theodorahome.co